London and District Distress CentreDonate Now

London and District Distress Centre
Distress Centre 519-667-6711     -    Seniors Helpline 519-667-6600

Distress Line Call 519-667-6711, Senior's HelpLine Call 519-667-6600

 

Welcome to the London and District Distress Centre & Senior's HelpLine!


Are you feeling worried, sad, scared, overwhelmed or in crisis?  

Distress Line 519-667-6711
Senior's HelpLine 519-667-6600

Facing a difficult decision?   Having trouble in a relationship?    Feeling stressed?    Are you worried about a friend or family member?    Are you in trouble?    Need some help?

Our caring, friendly, highly trained volunteers are available to provide telephone support and problem solving skills 24 hours a day, 365 days a year.  

Mission:

The London and District Distress Centre is a community-based agency that provides individuals in need with short-term empathetic listening and confidential telephone support, operated 24 hours a day by highly trained and caring volunteers.

Vision:

By always listening, our community will know and value the emotional support and comfort we give to people in need.

Core Values:

  • All communication is client initiated and confidential
  • We listen actively without judging
  • We value providing high quality and continuous training to our volunteers and responsive support to their needs
  • We value a barrier-free service
  • We are commited to the safety of our volunteers and recognize the need for confidential aspects of our service

Key messages

The London and District Distress Centre provides a warm, listening ear for callers who are worried, sad, scared or overwhelmed.

The London and District Distress Centre’s highly trained volunteers provide telephone support, resources and problem solving skills.

The London and District Distress Centre is open 24 hours a day, 365 days a year. The service is confidential and non-judgmental.

DID YOU KNOW THAT IN 2008 . . . . .

  • 14,645 calls were responded by 113 Call Volunteers
  • 488 suicide calls received
  • 8,875 hours of phone coverage
  • 13.9% were new callers
  • 22.7% were occasional callers
  • 42.6% were repeat callers

  • 54.5% of Callers were seeking support
  • 11% were seeking information and resources
  • 7.9% were in Distress

AGE GROUP

Age 0 – 15       1 %
Age 16 – 24     3.5%
Age 25 – 44     37.2%
Age 45 – 65     54.4%
Age 65+          4.6%

 

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